Day in the life We create content that anyone can understand From leaflets and booklets to AI and Inspire, the Versus Arthritis content team produces vital information for people with arthritis so what drives them? AS TOLD TO: PHIL LATTIMORE The Versis We have a managing editor, three senior content editors, three content editors, an editorial assistant and an information officer. Were spread out between London, Chesterfield, and Leeds. Before Arthritis Care and Arthritis Research UK merged last November, we were two fairly small teams. Since then, weve combined and recruited more members. Our focus has been ensuring we reflect the best information from both charities and continue creating content that anyone can understand. We produce around 90 titles. We deliver public-facing health information for people with arthritis and related conditions. This ranges from publications on the most common conditions such as osteoarthritis and rheumatoid arthritis through to leaflets on therapies and medication. These are also available on our website, versusarthritis.org We have a virtual assistant to help people online. Its an artificial intelligence software system that can address queries from people about their condition anonymously. We work with IBM Watson technology and its really pushing the boundaries of how people access information on their condition. Two people in the team have arthritis. Were all motivated by our desire to help people. Our team includes trained journalists, who are well-versed in storytelling, and getting across facts in a clear, concise way. Feedback is vitally important. We really like it when people tell us what were doing right and when were not quite hitting the mark. We also ask for feedback from patient reviewers. We work with healthcare professionals, patient reviewers and our helpline team to ensure what we produce is accurate, easy to understand and useful. Its so rewarding when Inspire readers tell us they have read an article that helped them. Many people who receive Inspire feel isolated because of their condition, so if they can connect to people sharing a similar experience, thats really valuable. Moments like that make you feel were doing something good. We want to help people make the right decisions about their health. Theres so much material online that isnt necessarily correct. We can give people a steer to make positive changes in their lives and information that can help them and their loved ones. Thats why we do what we do. Can you help us? Can you help us? We want all of our health information to be useful and relevant for people with arthritis and related conditions. Thats why we want your opinion on our information, and how we can make it better. We are currently recruiting people to our reviewer panel, to help shape the information we provide. This could involve reading and commenting on booklets or web content, to reviewing videos. You dont need to have medical knowledge. In fact, it helps if you dont. Being a reviewer is voluntary, and you can review as much or as little as you want . You dont need to have a computer to review our content, either we can post documents to you. n If you are interested injoining our reviewer panel, please send an email to content@ versusarthritis.org or write to us at Content Team, Versus Arthritis, Saffron House, 6-10 Kirby Street, London, EC1N 8TS.