2020 review Contents 4 Director Generals foreword: Huw Evans 8 Helping customers and citizens: The industry response to Covid-19 5 The big picture: Key facts 9 Helping people in their hour of need: The Covid-19 Support Fund 6 The year in numbers 7D irectors Insight: Ben Wilson 10 Our Policy Impacts: General Insurance 11 Directors Insight: James Dalton ABI Annual Conference, February 2020 12 Looking ahead: Our member survey results 13 Directors Insight: Philippa Handyside 14 Our Policy Impacts: Longterm savings and protection 15 Directors Insight: Yvonne Braun 16 Our Policy Impacts: Regulation 17 Directors Insight: Charlotte Clark CBE