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F ID I SE RV I C E S MARIE-PASCALE FRIX, FIDI BUSINESS INTELLIGENCE MANAGER AND MEMBER OF THE PCGS LEAD TEAM says: We recommend that all movers consult and apply the best practices outlined in both the PCGs and the new FIDI Corporate Compliance and Ethics guidelines. The aim of the new guidelines is to promote best practices and enhance professionalism in our industry. Together with the PCGs, they will help to bring clarity to the contractual relationship between movers, setting appropriate expectations of professionalism and integrity from the onset of a business relationship. This will hugely benefit our industry at large. What is the relationship between the FIDI Corporate Compliance & Ethics Guidelines and FAIM? YB NG, OF ASIAN TIGERS HONG KONG AND MEMBER OF THE PCGS LEAD TEAM First written in 2019 as an aid for applicants to meet the mandatory FAIM requirements, the FIDI Corporate Compliance & Ethics Guidelines are now a standalone document, intended to serve as a generic industry guide for corporate compliance, says YB Ng from the team leading the PCGs. They have gradually evolved over the past two years, to meet the growing complexity and range of topics. FIDI has decided to formalise these guidelines, which THE KEY DIFFERENCES BETWEEN FAIM REQUIREMENTS AND FIDI INDUSTRY GUIDELINES FOR FIDI AFFILIATES ARE AS FOLLOWS: FAIM requirements FIDI industry guidelines Strict compliance is mandatory to be FAIM certified Applied on a voluntary basis; can be adapted to a companys individual needs Compliance audited by EY Compliance is not checked or audited independently Outline minimum quality requirements Outline industry best practices Formal quality standard Reference guides will be continuously reviewed and updated, alongside the PCGs, to ensure ongoing relevance for the international moving industry. Both the FIDI PCGs and the Corporate Compliance & Ethics Guidelines are standalone and non-mandatory. As such, they are not part of the FAIM compliance procedure and the related FAIM requirements. Compliance with all FAIM requirements is compulsory to be affiliated to FIDI, and all FAIMcertified companies are regularly audited by an independent third party, currently EY. WHATS THE BENEFIT FOR YOU? By Max Chorus (Streff Luxemburg), PCGs lead team We live in a world where we need to understand and adapt to new business rules constantly. In an international context, these ways of doing business are naturally aligned with different cultures, societies and circumstances. As members of FIDI, our companies operate across the entire international spectrum and it helps immensely to Max Chorus establish a common foundation and agree on broad guidelines for working together in partnership. Lets not forget that our customers increasingly ask us to make statements about our companys compliance guidelines. We are often forced to accept our customers guidelines if we do not have our own rules and guidelines to show. Many of the points set out in the new guidelines have been taken for granted by FIDI companies for years, and some of them are new. Having this generally valid framework between FIDI partners allows us to be prepared for what our clients will expect from us into the future, and to work together as a FIDI community with a good, shared understanding of international compliance issues. 58 FF305 Mar_May 22 pp56-59 Services Compliance Guidelines.indd 58 The Corporate Compliance & Ethics Guidelines, on the other hand, are to be used as a dynamic guide for companies when developing their own policies and procedures, examining local and international regulation, to help companies on their compliance and ethics journey. The guidelines can be downloaded from the My Business Tools library on FIDINET (access reserved to FIDI Affiliates) If you are interested in joining the PCGs Committee, email marie-pascale.frix@fidi.org We would like to thank the PCGs Committee and its lead team (**) for their commitment and contribution to this project. Thank you to: Rasheed Ali (Four Winds) Gordon Bell (Asian Tigers Singapore) Laura Busettini (Vinelli & Scotto) Alastair Cowan (Gosselin) Max Chorus (Streff) (**) Arthur Drewry* Thomas de Mallmann (AGS) Nicki French (Grace) Miguel Florez (Aviomar) Melissa Gerke (Transworld International Removals) Patrick Goh (Asian Tigers Singapore) Nick Kerr (Gosselin) (**) Steve Lewis (Voerman) YB Ng (Asian Tigers Hong Kong) (**) Simone Percy (Oman Beverly Smyth) Ilan Rebibo (A. Univers Transit LTD)* Alvaro Stein (Decapack) Rene van Valen (Gerson Relocation) John Warlick (Hilldrup International) * Departing members WWW. F I D I FOC U S . OR G 08/03/2022 08:17