INSIDE Click images or words to go to article Volume 125 Issue 10, October 2016 The imitation game How brands are tackling inferior online substitutes Forced to rethink Seeing clearly What to look for in the fenestration industry Consumer detriment 2016: Citizens advice In this feature l inadequate funding l consumer losses l unrregulated markets Councils urged to think carefully before making trading standards cuts, following Liverpool Council s about-turn created for Welcome from the editor-in-chief Chris Fay introduces the edition Noticeboard Tumble dryer saga rumbles on; Gina s on the run for Macmillan Cancer Support News Duo jailed for selling dangerous tooth whitener; estate agent convicted of false advertising; metric martyrs urge ministers to return to imperial measurements A new direction A lot to learn New Package Travel Directive broadens scope of products Do you meet new food law competency requirements? 23bn known costs of shoddy work and services Consultations Health, social care and sports committee best practice priorities The great divide: How shoddy business practices are 125m Trading standards costing consumers 184 times what government spends on 15.5bn Emergency and 37.5bn protect them legal services trading standards, the service designed to Education 44.8bn Defence