INSIDE Click images or words to go to article Volume 126 Issue 07, July 2017 Conference begins! Secret service CTSI Conference comes to Harrogate Spy tactics in tobacco caseled to bigger haul Deal or no deal? What impact will the general election result have on Brexit negotiations and what could it mean for trading standards? Welcome from the editor-in-chief Eleni Chalkidou introduces the edition UK consumer complaints recorded in the EU The snake oil salesman In this feature l transport l recreation l restaurants created for Noticeboard Scams Awareness month; IPO investigation into the UKs enforcementframework; CTSI s new director of policy News Glass and Glazing Federation offers support following Grenfell fire; new tumble dryer safety alert; update on Greggs case; record amount saved by doorstep crime team Consultations Changes to the identification of equines; banning letting agent fees paid by tenants Obituaries Henry (Bob) Martin Holiday Hell A simple case uncovers web of duplicity Despite a slight drop in complaints, the transport sector has retained its position as the number one headache for consumers holidaying or making purchases in the EU, according to latest figures from the UK European Consumer Centre Legal perspectives Section 222: what recent Court of Appeal case reveals Top consumer complaints: 1 2 3 Transport Recreation and culture Restaurants, hotels and accommodation 4% 17% 17% 37 % of complaints were about recreation and culture in 2016 17% 5% 6% compared with 2015 Issues included: passenger transport by air and car rental, and luggage transport by air Issues included: package holidays, and audio-visual, photographic and information Issues included: timeshare and discount holiday clubs (2016: 37%) (2015: 42%) (2016: 17%) (2015: 13%) (2016: 17%) (2015: 23%) Holiday hell ecommerce purchase complaints 16 % Transport generated most consumer complaints in 2016 (2016: 60%) (2015: 44%) General picture 18 % Female INCREASE in consumer cases reported to UK ECC in 2016 24% 76% MEN are more likely to COMPLAIN than WOMEN Male (2016: 10,078 cases) (2015: 8,522 cases) (no data is available for 2015)