Volume 127 Issue 04, April 2017 Leadership conference Closet killers Charting a new course for trading standards Preventing banned chemicals creeping back into homes The waiting game Legal When perseverance pays off Fining powers for regulators Sign of the times A new report shows enforcement action against errant letting agents in London differs wildly between boroughs Welcome from the editor-in-chief Chris Fay introduces the edition Noticeboard Consumer codes promotion urged; remembering John Gale; Operation Rogue Trader 2017; bank staff to receive scam-prevention training News More funds promised for National Trading Standards; new powers to take down websites; loan shark doctor prosecuted; EU Directive on the Digital Single Market: Consumer Contract Rights Consultations In this feature l e-crime on social media e-crime on social complaints l feature salesomplaints round-upsales l project round-up In this online l c l project l online created for created fo Socially Socially unacceptable unacceptable Crime may be on the rise on on the rise o Crime may be social media, but Operation but Operatio social media, Jasper is beginning to make a Jasper is beginning to mak dent in counterfeit goods sales dent in counterfeit goods sa ConsumerConsumer complaints complaints OperationOperation 1 on Facebook Facebook on Jasper Jasperer 2 perp3er 1 er p p s Ja 3,732 2,284 1,314 5,266 5,266 2012/13 2011/12 2013/14 2013/14 2010/11 Citizens Advice 2017 work plan Warrants 12 31 Warning notices 223 16 Cease 28 desists and 42 Takedowns 4,320 3,310 16Ongoing 70 Warrants Warning notices Cease and desists Takedowns Ongoing investigations 3,732 2,284 1,314 2012/13 2011/12 2010/11 investigations 7,000+ Goods sold on social media on social counterfeit and Goods sold media 555 2014/15 555 719 2014/15 2015/16 pirated products seized 719 55 2015/16 full profiles closed s Ja 7,000+ Jasper counterfeit round-upand pirated products seized 50+ 55 raids and full investigations profiles closed commenced ss Ja Ja 2912 23 223 4228 1,709 4,320 32 16 2 er p as J Ja 31 16 42 3,310 70 Jasper round-up 8,100 50+ infringing listings raids and removed from investigations Facebook commenced Sources: National Trading Standards eCrime Team; IP Crime Standards eCrime Crime Report 2015/16 2014/15; IP Crime Report 2015/16 Sources: National Trading Report 2014/15; IP Team; IP Crime Report Footnote: These figures relate to all social media groups, but most all social media groups, but most issues were found on Facebook Footnote: These figures relate to issues were found on Facebook