F ID I SE RV I C E S FAIM 2022 QUALITY STANDARD: UPHOLDING THE HIGHEST LEVELS During the April 2022 FIDI Conference in Cannes, the General Assembly approved the new FAIM 2022 Quality Standard, effective as of January 2023. John Prooij, FIDI Risk and Quality Manager, explains what the new standard will bring to FIDI Affiliates and the whole relocation industry T JOHN PROOIJ, FIDI RISK AND QUALITY MANAGER he FAIM Quality Standard is the leading quality standard in the international moving and relocation industry. It gives anybody interacting with a FAIM-certified mover the peace of mind that you should expect from such a seal. This, however, comes with great responsibility. FIDI must consistently safeguard the level of quality its members deliver and continually review the strategic direction of its quality programme. LESSONS LEARNED FROM THE PANDEMIC During the global travel restrictions of the pandemic, the FCC developed the remote audit scheme, shifting all 64 FF306 June-August 22 pp64-65 FCC FAIM.indd 64 remaining FAIM 3.2 audits to remote auditing. Within this framework, the FCC and our independent auditor, EY, measured and assessed the digital readiness of FIDI Affiliates; identifying the percentage of Affiliates who were able to demonstrate compliance with the FAIM Quality Standard remotely, without compromising the required quality when compared with the usual on-site audit. A full review of the remote compliance procedure was conducted during October and November 2021. The main challenges we identified were the assessment of move files (digital against hard copies), warehouse (digital access) and generally in the assessment of FAIM performance requirements that couldnt be demonstrated in a digital way. The most fundamental finding of the review was that around 40-45 per cent of Affiliates assessed, cannot be classified as paperless offices; at best, they are hybrid offices and/or were not fully equipped to undergo a trustworthy remote audit, safeguarding the high level of quality needed. CHALLENGES CREATE OPPORTUNITIES However, these observations were an opportunity for FIDI and its membership and FAIM 2022 therefore contains a prerequisite related to the digital readiness of an Affiliate. This is to ensure that future FAIM models could indeed be subject WWW. F I D I FOC U S . OR G 07/06/2022 15:01