AOS Conference Just when we thought wed all got to grips with the General Data Protection Regulation, there may be changes afoot with the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU exit) (No 2) Regs 2019 known as UK GDPR. Millard-Smith and Craig McKay, from Debt Recovery Plus, were on hand to advise; both urged delegates to ensure they have the correct policies and procedures in place. Sallys story with complaints about its members. They also explained the new process for self-ticketing operators to ensure compliance* and the partnership with asset-checker Shepper, to enable more mystery shopper visits to car parks, supporting the work of the BPA area managers in ensuring best practice. This theme was continued by Matthew Goodwin, a solicitor working with ZZPS, who spoke of the importance of best practice throughout a customers interaction. Debt-recovery best practice is only as good as where we start from, he said. For example, is correct signage in place from the moment a customer enters the car park? The conference ended on a winning streak as attendees were treated to a candid and fascinating snapshot into the life of an Olympic athlete by Sally Gunnell OBE. She described her journey from realising that she was fast (playing kiss chase in the playground) to gold medal success in the 400m hurdles at the 1992 Olympic Games. Reflecting on what Gunnell said about the importance of commitment, BPA vice-president Mike Marrs rounded off the day, saying: If you dont respond, someone else will control your destiny so please engage when people are asking, because we change perceptions with evidence. Data can be our friend, so lets take advantage of it. *See changes to the AOS code at bit.ly/PNApr20selfticket LEADERS IN THE PROVISION OF SERVICES RELATING TO CAR PARK STRUCTURES New build Design Refurbishment Design Survey and testing Life-care plans 01293 850794 | www.stripeuk.com 22 britishparking.co.uk PN Apr20 pp20-22 AOS Review.indd 22 24/03/2020 16:56