F ID I AC A D E M Y INTRODUCING THE FIDI ACADEMY DSP SEMINAR Many FIDI Affiliates provide DSP services as part of their mobility portfolio, and with FIDI launching an optional certification, the FIDI Academy has developed a DSP module covering this area, as FIDI Academy Manager Chantal Fera explains M CHANTAL FERA, FIDI ACADEMY MANAGER ore than 60 per cent of FIDI Affiliates have diversified into the relocation services (DSP) arena, with some companies also identifying as larger relocation management (RMC) firms. With this trend ongoing for several years now, many Affiliates are applying for the new DSP certification, launched by FIDI in 2019 to cater for the needs of new and developing DSP businesses. FIDIS DSP SEMINAR: CONTENT AND TOPICS COVERED perspective of not only the DSP providers, but also the suppliers and transferees. Only when service providers understand the challenges of transferees will they be able to offer truly outstanding services. As with the Academys wellknown Essentials in International Moving (EiM) seminar for movers, Affiliates will now have the option to expand their knowledge and competence through the various DSP and relocation programmes developed for, and by, the relocation industry. TOPICS AND LEARNING OBJECTIVES: DSP HISTORY AND OVERVIEW Solutions Subjectmatter experts Challenges This is an industry quality standard, which is additional to FIDI FAIM certification and ensures that Affiliates are benchmarked against the same level of rigorous quality measures as they are for the other mobility services that they offer. Accordingly, the FIDI Academy team has launched a new course, which sets out to help them become specialised in this expanding area. The Academy aims to offer a unique 360 experience in global mobility, which includes the l The history of relocation services provided today l Different relo services and how they are linked l Why relocation services have become important for FIDI Affiliates l The challenges when providing these services: history and overview FIDI QUALITY SEAL l The philosophy and basics of FIDI DSP certification YOUR CUSTOMERS Compliance Services Cost control FORMAT l Types of customers that may ask for your services l How to deliver a bespoke sales approach to match your customer needs l Communication planning how, why and to whom DEEP DIVE INTO THE TRANSFEREE EXPERIENCE l The challenges of a family relocation l The impact of a relocation on the whole family l Your role as a relo consultant Onsite seminar (3-4 days) Virtual seminar (20 hours) Onsite seminars (meals and accommodation included) Field visits and guest speakers from big consulting companies, visa and immigration representatives, etc Limited to 20 participants At your desk Twenty online sessions of 90 minutes each, hosted by subject-matter experts Limited to 20 participants 50 FF304 Dec_Jan 22 pp50-51 Academy.indd 50 WW W. F I D I FOC U S . OR G 07/12/2021 10:01