Noticeboard Cash award donated to charity Winner of the new CTSI Steve Whitehouse award, Ruth Roberts, has donated her cash prize to help a three-year-old girl have alifechanging operation. Roberts was announced as the awards first winner at CTSIConference in June. It recognises an individual from a Welsh authority who has gained the highest average mark in their Module Certificate in FoodStandards. She decided to donate the cash prize, worth 100, to Help Betsi Walk, a charity aiming to raise 50,000 to enable three-year-old Betsi to have a life-changing operation to help her stand independently, sit up and walk. Roberts was unable to attend CTSI Conference in June, but later said: Its not always easy as we mature with the commitments of working and other responsibilities in life to undertake additional studies, so to be recognised by your profession is very special indeed. I have decided to donate the additional generous cash prize to a charity close to my heart, called Help Betsi Walk. Themoney will go towards making a difference in little Betsis life, so I think its win/win all round! Strokes of genius? Scottish branch members were out in force for their annual golf outing at the Dundonald Links Championship Golf Course in Ayrshire in September. Having arranged the weather, Jim McPake was unable make the event, but was represented by Stevie Hearns, of BDO LLP and Bryce Findlay, , of Findlay Hamilton. Individual glory went to Ken Daly, with 30 Stableford points, while the team made up of: George Begg, Angus Council; Andrew Smith, South Lanarkshire Council; Tony Reynolds, trading standards officer; and Peter Fergie, North Lanarkshire Council, took a total of 42 collegiate points to win the team prize. All participants are to be congratulated for an excellent turnout and their great craic during the event, said MC Peter Fergie. It remains for Daly currently pro tem SCOTSS coordinator to organise next years event and good weather, please! Ken Daly is presented with his prize by MC Peter Fergie, with happy losers looking on From left: George Begg, Peter Fergie and Andrew Smith National Consumer Week 2016 Called Switched On, this years National Consumer Week (NCW) Monday 28 November to Friday 2 December coincides with the BlackFriday and Cyber Monday shopping period, and will focus on electrical goods. Aims of the campaign include raising public and business awareness of both consumer rights and avenues of redress, plus understanding of product safety and counterfeit goods. Evidence shows significant benefits from seeking redress, but that many consumers do not do so. Almost half of those polled had not sought a solution to a faulty product, but those who had, had overwhelmingly received some form of refund, repair or replacement. However, many consumers said they had been fobbed off, with around half of traders failing to engage with any form of complaint or problem. To support NCW, CTSI supplied local trading standards services with pocket brochures for distribution to local businesses. The leaflets aim to make businesses aware of their legal obligations on electrical safety and consumer redress. CrA one year on A year ago on 1 October 2015 the Consumer Rights Act caused the biggest shake-up of consumer law in a generation. It replaced eight pieces of outdated legislation, clarifying the law for consumers and businesses, and created a 30-day timeframe for purchasers to reject a faulty item and get a full refund. gOT AN OPINION? We want to hear it. Email tstoday@tsi. org.uk or visit CTSIs forum page to add your voice to the discussion. We reserve the right to edit letters.