a customised publication from CTSI THINK TWICE! General consumer and safety advice for senior consumers including: door step sellers and bogus callers General consumer and safety advice for senior consumers including: junk mail and unwanted telephone calls door step sellers campaigns, order and bogus callers General consumer and what to do if things go wrong when you buy something safety advice for senior consumers including: and local contact details* Customised with your own logo, welcome, General consumer and safety advice for senior consumers including: door step sellers and bogus callers Citizens Advice Bromley 020 8315 1940 Beckenham and Penge 020 8778 0921 Orpington 01689 874185 Website: www.citizensadvice.org.uk Age UK Tel: 020 8315 1878 Web site: www.acbromley.org.uk Much has been achieved and we are proud of the progress that has been made in reducing levels of crime within Bromley. However, we cannot be complacent in our efforts to make Bromley a safer place. We will continue to work with all our partners to prevent crime and we hope that, armed with the useful guidance and advice contained within this pack, you will be able to assist in closing the door firmly on these offenders and making it clear that they will not be allowed to operate within Bromley. l Welcome to Think Twice Bromley Trading Standards Website: www.bromley.gov.uk For consumer enquiries concerning goods and services door step sellers and bogus callers As Chairman of the Safer Bromley Partnership I am pleased to welcome you to this new package of useful information and advice to help reduce doorstep crime in the borough. Reducing doorstep crime, particularly that involving bogus tradesman or utility officials is one of our main priorities and educating residents is an essential role in addressing this. This package of information is designed to provide practical information on how to avoid becoming a victim of doorstep crime, along with other useful information on a range of consumer issues. l choosing a reliable tradesman Much has been achieved and we are proud of the progress that has been made in reducing levels of crime within Bromley. However, we cannot be complacent in our efforts to make Bromley a safer place. We will continue to work with all our partners to prevent crime and we hope that, armed with the useful guidance and advice contained within this pack, you will be able to assist in closing the door firmly on these offenders and making it clear that they will not be allowed to operate within Bromley. *Minimum order required a great asset to or call the Citizens Advice consumer helpline on 08454 04 05 06. Welsh translation Am gyngor annibynnol, cyfrinachol, di-duedd, ac am ddim, ewch i www.adviceguide.org.uk neu ffoniwch linell gymorth defnyddwyr Cyngor ar Bopeth ar Northern Ireland Consumers For general consumer advice telephone Consumerline on 0845 600 62 62 For transport, water and energy advice please contact: The Consumer Council 116 Holywood Road Belfast BT4 1NY Local Contact Details Local Police: Find your local neighbourhood team at www.met.police.uk DIAL 101 TO CONTACT THE POLICE: You can call 101 to report a crime that has already happened, seek crime prevention advice or make us aware of any policing issues in your local area. In an emergency, dial 999. what to do if things go wrong when you buy something www.tradingstandards.gov.uk/thinktwice Victim Support - 0845 30 30 900 Website: www.victimsupport.org.uk TRADING STANDARDS ADVICE FOR OLDER CONSUMERS TRADING STANDARDS ADVICE FOR OLDER CONSUMERS Welcome to Think Twice Each year Lancashire Trading Standards Servic Citizens Advice consumer service, Citizens Adv Bureaux and other consumer organisations rec requests for advice and assistance from membe public concerning issues relating to their homes Unscrupulous traders can take advantage of the vulnerable members of our society. They can po bog s officials or cold call and charge extortion Local Contact Details Local Trading Standards Service Lancashire County Council Trading Standards PO Box 78 County Hall Preston Lancashire PR1 8XJ Police For non-emergency issues and contacting Neighbourhood Officers *Minimum order required www.tradingstandards.gov.uk/thinktwice www.tradingstandards.uk/thinktwice 01268 582221 or email: productinfo@tsi.org.uk Customised with your own logo, welcome, and local contact details* your doorstep DIAL 101 TO CONTACT THE POLICE: You can call 101 to report If you advice a crime that has already happened, seek crime prevention need free, confidential and impartial advice on consumer issues you can visit www.adviceguide.org.uk or make us aware of any policing issues in your local area. TRADING STANDARDS ADVICE FOR OLDER 08454 04 05 05. CONSUMERS Website: www.london-fire.gov.uk tel: TRADING STANDARDS ADVICE FOR OLDER CONSUMERS what to do if things go wrong when you buy something The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Delivered in partnership with local authority Trading Standards services and the backing of other consumer support and advice agencies, their advice will help you sort out problems and disagreements you may be having with suppliers of goods or services. From overcharging to faulty goods, dodgy workmanship to Local Police: Find your local neighbourhood team at reporting dishonest traders and scams to advice on energy www.met.police.uk and post services. Victim Support - 0845 30 30 900 Website: www.victimsupport.org.uk junk mail and unwanted telephone calls l Tel: 028 9067 2488 Fax: 028 9065 7701 E-mail: info@consumercouncil.org.uk Tel: 028 9067 2488 Fax: 028 9065 7701 E-mail: info@consumercouncil.org.uk campaigns, order your customised TRADING STANDARDS ADVICE FOR OLDER CONSUMERS Trading Standards Rapid Response - 07903 852090 Local Trading Standards Service Specifically for door step crime related calls, for example to notify Standards suspicious Bromley Each year Lancashire Trading area. Council of aServicdoor step caller inLancashire County Council Trading Standards your PO Box 78 County Hall Citizens Advice consumer service, Citizens Adv Citizens Advice Preston Bromley 020 rec Bureaux and other consumer organisations 8315 1940 Beckenham and Penge 020 8778 0921 Lancashire PR1 8XJ In the past year members of the Partnership have worked requests for advice and assistance from membe Orpington 01689 874185 hard to develop and deliver new activities to identify, Website: www.citizensadvice.org.uk disrupt and bring to justice those who commit doorstep public concerning issues relating to their homes Age UK Police crime. This has included targeted operations to catch offenders, expanding the coverage of No Cold Calling Tel: 020 8315 1878 Unscrupulous traders can take advantage of the For non-emergency issues and contacting Zones and developing new schemes with Banks and Web site: www.acbromley.org.uk Building Societies to protect those most vulnerable to vulnerable members of our society. They can po the Neighbourhood Officers Local Fire & Rescue: 08000 28 44 28 activities of these offenders. bog s officials or cold call (For home safety checks) and charge extortion l For further details including prices, please contact Judith Thurston, Sales and Business Development Executive choosing a reliable tradesman For transport, water and energy advice please contact: The Consumer Council 116 Holywood Road Belfast BT4 1NY Local Fire & Rescue: 08000 28 44 28 (For home safety checks) Website: www.london-fire.gov.uk In an emergency, dial 999. TRADING STANDARDS ADVICE FOR OLDER CONSUMERS Customised with your own logo, welcome, and local contact details* Local Contact Details Welsh translation Am gyngor annibynnol, cyfrinachol, di-duedd, ac am ddim, ewch i www.adviceguide.org.uk neu ffoniwch linell gymorth defnyddwyr Cyngor ar Bopeth ar 08454 04 05 05. Northern Ireland Consumers For general consumer advice telephone Consumerline on 0845 600 62 62 Trading Standards Rapid Response - 07903 852090 Specifically for door step crime related calls, for example to notify Bromley Council of a suspicious door step caller in your area. In the past year members of the Partnership have worked hard to develop and deliver new activities to identify, disrupt and bring to justice those who commit doorstep crime. This has included targeted operations to catch offenders, expanding the coverage of No Cold Calling Zones and developing new schemes with Banks and Building Societies to protect those most vulnerable to the activities of these offenders. what to do if things go wrong when you buy something Welcome to Think Twice If you need free, confidential and impartial advice on consumer issues you can visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06. junk mail and unwanted telephone calls Bromley Trading Standards Website: www.bromley.gov.uk For consumer enquiries concerning goods and services junk mail and unwanted telephone calls choosing a reliable tradesman Delivered in partnership with local authority Trading Standards services and the backing of other consumer support and advice agencies, their advice will help you sort out problems and disagreements you may be having with suppliers of goods or services. From overcharging to faulty goods, dodgy workmanship to reporting dishonest traders and scams to advice on energy and post services. Local Contact Details Welcome to Think Twice As Chairman of the Safer Bromley Partnership I am pleased to welcome you to this new package of useful information and advice to help reduce doorstep crime in the borough. Reducing doorstep crime, particularly that involving bogus tradesman or utility officials is one of our main priorities and educating residents is an essential role in addressing this. This package of information is designed to provide practical information on how to avoid becoming a victim of doorstep crime, along with other useful information on a range of consumer issues. a great asset to your doorstep your customised booklets today! The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. choosing a reliable tradesman Local Contact Details Welcome to Think Twice Bromley Trading Standards Website: www.bromley.gov.uk For consumer enquiries concerning goods and services As Chairman of the Safer Bromley Partnership I am pleased to welcome you to this new package of useful information and advice to help reduce doorstep crime in the borough. Reducing doorstep crime, particularly that involving bogus tradesman or utility officials is one of our main priorities and educating residents is an essential role in addressing this. This package of information is designed to provide practical information on how to avoid becoming a victim of doorstep crime, along with other useful information on a range of consumer issues. Trading Standards Rapid Response - 07903 852090 Specifically for door step crime related calls, for example to notify Bromley Council of a suspicious door step caller in your area. booklets today! a great asset to For further details including your doorstep contact prices, please Judith Thurston, campaigns, Business Sales and Development order your Executive tel: 0845 6089421 customisedproductinfo@tsi.org.uk or email: Welcome to Think Twice booklets today! tel: 0845*Minimum order required 6089421 or email: productinfo@tsi.org.uk Age UK Tel: 020 8315 1878 Web site: www.acbromley.org.uk Local Fire & Rescue: 08000 28 44 28 (For home safety checks) Website: www.london-fire.gov.uk Much has been achieved and we are proud of the progress that has been made in reducing levels of crime within Bromley. However, we cannot be complacent in our efforts to make Bromley a safer place. We will continue to work with all our partners to prevent crime and we hope that, armed with the useful guidance and advice contained within this pack, you will be able to assist in closing the door firmly on these offenders and making it clear that they will not be allowed to operate within Bromley. TRADING STANDARDS ADVICE FOR OLDER CONSUMERS For further details including prices, please contact Judith Thurston, Sales and Business Development Executive Citizens Advice Bromley 020 8315 1940 Beckenham and Penge 020 8778 0921 Orpington 01689 874185 Website: www.citizensadvice.org.uk In the past year members of the Partnership have worked hard to develop and deliver new activities to identify, disrupt and bring to justice those who commit doorstep crime. This has included targeted operations to catch offenders, expanding the coverage of No Cold Calling Zones and developing new schemes with Banks and Building Societies to protect those most vulnerable to the activities of these offenders. 1 Each year Lancashire Trading Standards Servic Citizens Advice consumer service, Citizens Adv Bureaux and other consumer organisations rec requests for advice and assistance from membe public concerning issues relating to their homes Unscrupulous traders can take advantage of the vulnerable members of our society. They can po bog s officials or cold call and charge extortion Local Police: Find your local neighbourhood team at www.met.police.uk DIAL 101 TO CONTACT THE POLICE: You can call 101 to report a crime that has already happened, seek crime prevention advice or make us aware of any policing issues in your local area. a y In an emergency, dial 999. Victim Support - 0845 30 30 900 Website: www.victimsupport.org.uk 26 TRADING STANDARDS ADVICE FOR OLDER CONSUMERS Local Contact Details Local Trading Standards Service Lancashire County Council Trading Standards PO Box 78 County Hall Preston Lancashire PR1 8XJ Police For non-emergency issues and contacting Neighbourhood Officers *Minimum order required c bo For pric Jud Sale Dev