a customised publication from CTSI THINK TWICE! General consumer and safety advice for senior General consumer and consumers including: • door step sellers and bogus callers General consumer and safety advice for senior safety advice for senior suspicious door step caller ins and bogus callers Custoamgreat asset to Delivered in partnership with local 020 8315 1940 020 8778 0921 01689 874185 The Citizens Advice consumer service e.org.uk provides free, confidential and impartial consumers including: a great asset to your doorstep campaigns, order your customised hing • door • junk • chooils* 7903 852090 for example to The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Delivered in partnership with local authority Trading Standards services and the backing of other consumer supposrt andtadveice agepncies, their seller advice will help you sort out problems and disagreements you may be having with suppliers of goods or services. From overcharging to faulty goods, dodgy workmanship to repor and post services. If you need free, confidential and impartial advice on consumer issues you can visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08m454040506a.iland Welsh translation "Am gyngor annibynnol, cyfrinachol, di-duedd, ac am ddim, ewch i www.adviceguide.org.uk 08454 04 05 05. Northern Ireland Consumers For general consumer advice telephone Consumerline on 0845 600 62 62 Tel: 028 9067 2488 Fax: 028 9065 7701 E-mail: info@consumercouncil.org.uk The Consumer Council 116 Holywood Road Belfast For transport, water and energy advice please contact:TRADING STANDARDS ADVICE FOR OLDER CONSUMERSbooklets today! unwanted telephone calls For further details including prices, please contact Judith Thurston, Sales and Business Development Executive able tradesman tel: 01268 582221 or email: productinfo@tsi.org.uk • what to do if things go wrong when you buy something advice on consumer issues. authority Trading Standards services and the backing of other consumer 28 44 28 support and advice agencies, their advice will help you sort out problems and disagreements ov.uk you may be having with suppliers of goods or services. From ised with your own logo, welcome, and local contact details* al neighbourhood ortevpaeomrcrthianatgrgdinisghtonfe asutltyragdoeorsd your doorstep campaig and post services. OLICE: You can call 1If0y1otuo rneepeodrt free, con ened, seek crime prevceontniosnumadevricisesues yoing issues in your local area.www.adviceguide.org.uk Judith Thurston, aigns, Development Executi your lease contact Business Welcome to ‘Think Twice’ As Chairman of the Safer Bromley Partnership I am pleased to welcome you to this new package of useful information and advice to help reduce doorstep crime in the borough. Reducing doorstep crime, particularly that involving bogus tradesman or utility officials is one of our main priorities and educating residents is an essential role in addressing this. This package of information is designed to provide practical information on how to avoid becoming a victim of doorstep crime, along with other useful information on a range of consumer issues.In the past year members of the Partnership have worked hard to develop and deliver new activities to identify, disrupt and bring to justice those who commit doorstep crime. This has included targeted operations to catch offenders, expanding the coverage of “No Cold Calling Zones” and developing new schemes with Banks and Building Societies to protect those most vulnerable to the activities of these offenders. Much has been achieved and we are proud of the progress that has been made in reducing levels of crime within Bromley. However, we cannot be complacent in our efforts to make Bromley a safer place. We will continue to work with all our partners to prevent crime and we hope that, armed with the useful guidance and advice contained within this pack, you will be able to assist in closing the door firmly on these offenders and making it clear that they will not be allowed to operate within Bromley.TRADING STANDARDS ADVICE FOR OLDER CONSUMERS Local Contact Details Bromley Trading StandardsWebsite: www.bromley.gov.uk For consumer enquiries concerning goods and services Trading Standards Rapid Response - 07903 852090 Specifically for door step crime related calls, for example to notify Bromley Council of a suspicious door step caller in your area.Citizens Advice Bromley Beckenham and Penge Orpington Website: www.citizensadvice.org.uk Age UK Tel: 020 8315 1878 Web site: www.acbromley.org.uk Local Fire & Rescue: 08000 28 44 28 (For home safety checks) Website: www.london-fire.gov.uk Local Police: Find your local neighbourhood team at www.met.police.uk DIAL 101 TO CONTACT THE POLICE: You can call 101 to report a crime that has already happened, seek crime prevention advice or make us aware of any policing issues in your local area. In an emergency, dial 999. Victim Support - 0845 30 30 900 Website: www.victimsupport.org.uk TRADING STANDARDS ADVICE FOR OLDER CONSUMERS 020 8315 1940 020 8778 0921 01689 874185 Local Contact Details Local Trading Standards Service Lancashire County Council Trading Standards PO Box 78 County Hall Preston Lancashire PR1 8XJ Police For non-emergency issues and contacting Neighbourhood Officers. For general consum 0845 600 62 62 For transport, Service TRADING STANDAR l Trading Standards Details Tel: 028 9067 2488 tel:0845 6089421or email: productinfo@ts oklets today! further details including es, please contact Business elopment Executive i.org.uk Welcome to ‘Think Twice’ Each year Lancashire Trading Standards Servic Citizens Advice consumer service, Citizens Adv Bureaux and other consumer organisations rec requests for advice and assistance from membe public concerning issues relating to their homes Unscrupulous traders can take advantage of the vulnerable members of our society. They can po bog s officials or ‘cold call’ and charge extortion www.tradingstandards.uk/thinktwice tel:0845*6M0ini8m9um42or1der required *Minimum order required or email: productinfo@tsi.org.uk junk mail and ul choosing a relia bog s officials or ‘cold call’(Faonr hdomecshafeatyrgcheckse) xtortion *Minimum order required • junk mail and unwanted telephone calls • choosing a reliable tradesman General consumer and • what to do if things go wrong when you buy som safety advice for senior consumers including: Customised with your own logo, welcome, and local contact d General consumresreand Local Contact BWreobmsiltey: Twrawdwin.bgroSmtalenyd.gaorvd. For consumer enquiries con Trading Standards Rapid R Specifically for door step cr notify Bromley Council of a your area. • door step sellers and bogus callers Welcome to ‘Think Twice’ As Chairman of the Safer Bromley Partnership I am ipnlfeoarsmeadtitonwaenldcoamdveicyeoutotohethlpisrendeuwcepadcokoargseteopf cursimefeulin • junk mail and unwanted telephone casafety advice fonior • choosing a reliable tradesman Beckenham and Penge hard to develop and deliver new activities to identify, Website: www.citizensadvic consumers including: (WFoerbshiotem: ewswafwet.lyonchdeocnk-fsi)re.g • what to do if things go wrong when yf the coounrtei and we hope that, armed with the useful guidance and advice contained within this pack, you will be able to assist in closing the door firmly on these offenders and making it clear that they will not be allowed to operate within Bromley. Customised with your own logo, welcome, and local contact details* As Chairman of the Safer Bromley Partnership I am pleased to welcome you to this new package of useful information and advice to help reduce doorstep crime ins the borough. Reducing doorstep crime, particularly that involving bogus tradesman or utility officials is one of our main priorities and educating residents is an essential role in addressing this. This package of information is actical informat designed to provide within Bromley. However, we cannot be complacent in TRADING STANDARDS ADVICE FOR OLDER CONSUMERS Welcome to ‘Think Twice’ CountyCounci in addressing this. This package of information is your area. designed to provide practical information on how to avCoiditizens Advice consumer service, Citizens Adv PO Box 78 County Hall becoming a victim of doorstep crime, along with other Citizens Advice useful information on a range of consumer issues. Bureaux and other consumBerormloeyrganisation0s20 8r3e15c1940 Preston continue to work with all our partners to prevent crime and we hope that, armed with the useful guidance and advice contained within this pack, you will be able to assist in closing the door firmly on these offenders and *Minimum order required what to do if things go wrong when TRADING STANDARDS ADVICE FOR OLDER CONSUMERS TRADING STANDARDS ADVICE FOR OLDER CONSUMERS you buy sowmwewt.htriandgingstandards.gov.uk/thinktwice Much has been achieved and we are proud of the progress that has been made in reducing levels of crime Website: www.london-fire.gov.uk Local Police: Find your local neighbourhood team at www.met.police.uk DIAL 101 TO CONTACT THE POLICE: You can call 101 to report a crime that has already happened, seek crime prevention advice or make us aware of any policing issues in your local area. In an emergency, dial 999. For non-emergency issue Neighbourhood Officers In the past year members of the Partnership have workredquests for advice and assOisrptinagntonce from m0e16m89b87e4185 hard to develop and deliver new activities to identify, Website: www.citizensadvice.org.uk This has included targeted operations to catch offenders, expanding the coverage of “No Cold CallingUnscrupulous traders can taTekl:e020a8d31v5a1n87t8age of the Zones” and developing new schemes with Banks and Web site: www.acbromley.org.uk Building Societies to protect those most vulnerable to vthue lnerable members of our society. They can po activities of these offenders. Local Fire & Rescue: 08000 28 44 28 perate Victim Support - 0845 30 30 900 Website: www.victimsupport.org.uk Welcome to ‘Think Twice’ Local Contact Details Local Trading Standards Service Each year Lancashire Trading Standards Servic Citizens Advice consumer service, Citizens Adv Bureaux and other consumer organisations rec requests for advice and assistance from membe public concerning issues relating to their homes Unscrupulous traders can take advantage of the vulnerable members of our society. They can po bog s officials or ‘cold call’ and charge extortion Lancashire County Council Trading Standards PO Box 78 County Hall Preston Lancashire PR1 8XJ Police For non-emergency issues and contacting Neighbourhood Officers www.tradingstandards.gov.uk/thinktwice In the past year members of the Partnership have worked Orpington disrupt and bring to justice those who commit doorstep crime. This has included targeted operations to catch Age UK offenders, expanding the coverage of “No Cold Calling Tel: 020 8315 1878 Zones” and developing new schemes with Banks and Web site: www.acbromley.o Building Societies to protect those most vulnerable to the activities of these offenders. Local Fire & Rescue: 08000 n achieved and progress that has been made in reducing levels of crime Local Police: Find your loc www.met.police.uk DIAL 101 TO CONTACT THE P a crime that has already happ or make us aware of any polic In an emergency, dial 999 Victim Support - 0845 30 3 Website: www.victimsuppo TRADING STANDARDS A Much has bee we are proud Beckenham and Penge 020 8778 0921 Lancashire PR1 8XJwww.tradingstandards.gov.uk/thinktwice