New Alternative Dispute Resolution (ADR) online course - available now Jargon-free, step-by-step guidance to important legislation Produced in partnership with the Chartered Trading Standards Institute and Virtual College, our practical online courses offer traders jargon free, step-by-step guidance to important legislation. The ADR online course: Describes the legal obligations of a business where they have failed to resolve disputes between themselves and a consumer. Helps businesses understand the trader requirements and complaints process. Highlights the requirements of the new Online Dispute Resolution (ODR) relevant where traders do business online. For further details please visit www.tradesimple.org.uk or email productinfo@tsi.org.uk