SPONSORED FEATURE Flaktgroup has completed its restructure FlktGroup UK has been restructuring behind the scenes to deliver a streamlined, customer-focused business that integrates an all-in-one approach to site services, sales and customer excellence restructuring from three channels to two to simplify the business S ince the merger of DencoHappel and FlktWoods the company has had a big vision of becoming the UKs leader in HVAC, not just nancially, but as technical leaders, product innovators and the most energyefcient HVAC company in the market. The restructure and will enable us to achieve those goals while prioritising our customers. Sharpening our customer excellence We have opened a technical centre of excellence, adopted an all-in-one service method, and are offering a life cycle approach to your HVAC building requirements, from integrated controls to commissioning, via our restructured Applied Systems sales team. In the past year we have reduced our delivery times, cut our commissioning waiting times, and boosted our communication efforts to inform you of new products and changes to products. We have also given you full access to your documents via our website. In addition, we have a full selection of CIBSE- and RIBAapproved CPDs, have increased the number of engineers we have and boosted training for our staff, and introduced a one vision policy to increase our customer focus. Adding the detail to strong foundations Strong foundations have been laid for FlktGroup, giving us one of the most complete and innovative ranges of products in the industry. No-one on the market can match us for all-in-one capability. We offer air handling units, close control systems, fan coil units, fans, chillers, carpark fans, axial fans, heat recovery units the list goes on. These products are all supported by our site services team. By offering this all-in-one solution, we make your project simple one contact point, one solution, one FlktGroup. Words from the senior management team Aidan Flannery: FlktGroup has an enviable reputation and history within the industry. I remember working with the Woods Selection Catalogues & Fan Curves during my M&E contracting and college days. Later, I had the opportunity to work alongside an installer on the installation of Denco close control units (CCUs/CRACs) as part of my learning and development in the industry. These memories and experiences, NEW CONTACT DETAILS Site Services director Clive MacKinnon integrates from Commercial Operations director to Site Services Head of Site Service Support, previously central helpdesk (CHD) Rachel Beeching Head of Technical Centre of Excellence Alan Weston Will have a team of multidisciplined engineers providing internal and external support for our broad product range and services Applied Systems director Rob Erwood continues to be director of the products sales business Contacts: Email: appliedsystems.uk@aktgroup.com Phone: 0845 608 4446 Site Services contact: Email: siteservices.uk@aktgroup.com Phone: 0845 608 4449 along with an inherent respect for the companies concerned, made my decision to join the FlktGroup at the beginning of 2019 an easy one. We appreciate the regular customers who have worked closely with us over the years, and thank them for their understanding and patience during the recent period of remodelling our business. We now have a new and stable structure. The changes we made during 2019 have been rewarded within our global business, with the UK being recognised as the outstanding performer in 2019 by FlktGroup. Clive MacKinnon: This year, our goal is to grow our Site Services business through the expansion of specialist services to new and existing customers. Our engineers will be developed through a continual learning and development programme. They are a key part of the business, and we will continue to offer them all the support they need to ensure better customer service and relationships ultimately, providing a better experience for customers of FlktGroup Site Services. Rob Erwood: For me, FlktGroup UK must make this the year of the customer. We will go out of our way to ensure we fully adopt the cradle-to-grave approach from the sales orders that we secure. The changes we have made to our newly renamed Applied Systems team will ensure this. Our data centre cooling performance in 2019 has been beyond outstanding. It contributed to our success in 2019 and will continue to be a major contributor to our success and growth in 2020. For more information on FlktGroup visit www.aktgroup.com 18 April 2020 www.cibsejournal.com Flakt DPS Adv CPL.indd 18 18/03/2020 14:26