Contents Issue 30 July 2020 18 World view 09 Global round-up With stories including board games during the pandemic and helping girls conduct research in Nigeria Spotlight 14 W eighing it up How citizens assemblies can shape policy and attitudes on difficult topics Impact report 18 B usiness resilience Insight can help equip organisations to respond to unexpected change and uncertainty Features Focus 28 Beano The media brand is using research to stay relevant to the lives of its young audience, from Fortnite to football 32 D eliveroo Food-delivery services stepped up amid stay-athome restrictions and restaurant closures. For Deliveroo, data is at the centre of its approach 11 38 B usiness Fiona Blades on the importance of diverse business accreditation 42 Data analytics How London Fire Brigade uses data science to inform its response to fires 46 Technology Could virus fears lead to a rise in hands-free tech? 54 Careers Homeworking may spur on more flexibility 59 M RS The latest from the Market Research Society, including virtual conferences 62 In Seven Edwina Dunn on why data should tell an ugly truth or two 4