UK consumer complaints recorded in the EU In this feature l transport l recreation l restaurants created for Holiday Hell? Despite a slight drop in complaints, the transport sector has retained its position as the number one headache for consumers holidaying or making purchases in the EU, Iceland and Norway, according to latest figures from the UK European Consumer Centre Top consumer complaints: 1 2 3 Transport Recreation and culture Restaurants, hotels and accommodation 4 % 17 17 % % 37 % of complaints were about recreation and culture in 2016 17 % 5 5 % % compared with 2015 Issues included: passenger transport by air and car rental, and luggage transport Issues included: package holidays, and audio-visual and photographic equipment Issues included: timeshare and discount holiday clubs (2016: 37%) (2015: 42%) (2016: 17%) (2015: 13%) (2016: 17%) (2015: 22%) e-commerce purchase complaints 16 % (2016: 60%) (2015: 44%) General picture 18 % INCREaSE in consumer cases reported to UK ECC in 2016 5 % 89 % (2016: 10,078 cases) (2015: 8,522 cases) Customer satisfaction rate with UK ECC (2016: 89%) (2015: 84%) Complaint success: Mr A bought three tickets, worth a total of 207, to attend a music festival in Estonia to see his favourite bands. However, due to technical problems and subsequent poor organisation, the consumer could not get into the festival area and therefore missed the performance of his favourite artist. Mr A complained to the festival organisers by email. However, two months later (despite reminders) the consumer had not received his money back. He contacted the European Consumer Centre network and an ECC Estonia consumer adviser got in touch with festival organisers about the consumers complaint. Mr A subsequently received a full refund of 207. To share this page, in the toolbar click on You might also like Measuring the cost of inaction May 2017