Border force The 2014 results are in! We reveal how the UK European Consumer Centre has helped people deal with their purchases across the EU Source: AnnuAl RepoRt 2014, uK euRopeAn ConsumeR CentRe 10,156 contacts (information requests, ‘advice cases’ or ‘assistance cases’) – increase of 3.6% on the previous year £533.13 the average amount UK ECC was able to get back for UK consumers 4% increase in number of visits by UK residents abroad 1.3% increase in spending in Europe 82.38% of people were satisfied with the UK ECC’s service in-depth advice and assistance cases up by www.ukecc.net received more than 263,700visitors in 2014 The five areas that generated the most UK ECC advice cases in the UK, 2014 41+Y+46+13 3,494 were advice cases The top five topics for assistance cases in 2014 932 were assistance cases 3,124 were requests for information In 2014, 30.4% transport 9.9% 7.7% miscellaneous goods health and services 7,550 UK consumers contacted the UK ECC with cross-border problems 22.1% passenger transport by air To share this page, click on in the toolbar 10% car rental 6.8% discount holiday clubs Published Tuesday 24 November, 2015 5.9% accommodation services 27.3% restaurants, hotels and accommodation services 11.7% recreation and culture 5.6% other related propositions