UK European Consumer Centre In this feature transport holidays shopping The five areas that generated the most UK ECC assistance cases in the UK, 2013 49.9% Furnishing, household equipment and routine household maintenance Home and away 15.6% Transport The UK ECCs stats for 2013 show the categories in which consumers experienced the most problems when buying goods and services in the UK and other EU countries 7.6% Clothing and footwear SOURCE: UK EUROPEAN CONSUMER CENTRE: ANNUAL REPORT 2013 6.4% Miscellaneous 13.4% goods and services Recreation and culture Passenger transport by air attracted the greatest number of Europe-wide assistance cases dealt with by the UK ECC in 2013 14% of the total. Common problems include flight delays, passengers being denied boarding, and booking/ ticket problems Complaints about UK traders increased by 32%, from 1,287 in 2012 to 1,699 in 2013 SHOPPING Consumer losses across Europe through crossborder shopping are estimated to be between 500,000 and 1bn 9,805 HOLIDAYS Expenditure while abroad has risen at the same time as the UK ECC work has increased, with spending on holidays and visits to friends and family rising by 8.4% and 11.8% respectively The number of contacts the UK ECC dealt with in 2013 thats an increase of 17.9% on the previous years figure of 8,319 MONEY The average amount the UK ECC was able to get back for UK consumers was 565.32 SATISFACTION From May to December 2013, an average of 85.7% of people were satisfied with our service To share this page, click on in the toolbar Published You might also like Tuesday 27 January, 2015 Funding cuts: The state of play, page 15 of TS Review, February 2015