O PI N I O N forwarder, theres a lot on the client side we dont know about your daily operations. Ive always appreciated our business partners who come to me and say actually, Bill, it doesnt work this way. Heres what we propose. Ive been in this industry a few years and Im not shy about saying there are still things I dont know. Ive educated my business partners to know they can come to me and inform me. A former SVP at my company had 12 management principles he shared with his staff, and I still have a copy on my wall. One of those principles states: Practise transparency. Management by intrigue is a sign of weakness. FIDIs initiative to open its training to clients is a bold move and a show of strength by its members. I sincerely applaud FIDIs efforts and think its going to reap tremendous benefits for Affiliates and their clients. The more I know about your internal workings the more I can set up my programme to mirror whats feasible, and create a framework of reasonable expectations within our service agreement that is fair to us and to you. The more I know, the more I can make that happen. It also helps me head off a lot of questions from both our transferees and senior management when I can explain not only the how, but also the why things are happening the way they are happening and the resulting costs. Its absolutely a win-win. Its hard to communicate with the transferee too much. Taylor also recommends giving updates to your clients before they ask for them HELP US HELP YOU I believe firmly that this is a two-way street and its truly in our interest to ensure your success. If youre successful, we are successful. If you are encountering a specific problem or challenge and need our help to manage expectations or adjust policies, on an interim basis or permanent basis please open a dialogue with us. Let us know the challenges you are facing and how we can help. We may have flexibility, and it may be in our mutual interest to relook at things and come up with solutions together. After all, we are truly in this together. Practise transparency. Management by intrigue is a sign of weakness GOLD STANDARD RELOCATIONS RIGHT ACROSS AFRICA INCLUDING ETHIOPIA We are the African coast-to-coast network forged from 27 years of thorough local knowledge. We communicate at dazzling speed and our gold standard service is provided through an entirely non-aligned, wholly owned network. Kampala Care and Prudence Across 18 African Nations. FIDI Affiliate Office: Kampala worldwidemoversafrica.com W W W. F ID I. O R G FF300 DecJan21 pp62-63 Chemonics.indd 63 63 24/11/2020 11:35