F ID I S E RV I C E S ROAD-TESTING FAIMS NEW DSP MODULE As more movers branch out into the provision of destination services, FIDI is expanding the scope of its FAIM certification with a new DSP module, trialled successfully with a pilot group of Affiliates. Dominic Weaver speaks to them about the audit process and the benefits the new accreditation will bring W PETRA BODD, GENERAL MANAGER SANTA FE NETHERLANDS 42 FF298 AugSept20 pp42-45 DSP.indd 42 hile FIDIs FAIM is the international moving industrys most respected certification programme, changes in the business have seen many Affiliates embark on new areas of operation that fall outside its current remit specifically, destination service (DSP) activities. To stay relevant to the wider relocation industry, FIDI has developed a specific DSP accreditation programme, which will be an optional add-on module to the existing FAIM certification, open to FIDI-affiliated companies. It has a similar compliance procedure to the main FAIM programme, with an independent auditor (EY) who, during an onsite audit, checks that the company is adhering to specific requirements for its DSP operations. FIDI has completed a pilot project with some Affiliates that offer DSP services, before it rolls out the accreditation programme fully in October this year. De Haan has expanded into DSP through dedicated partners and the new audit was an opportunity to learn more and ensure it is providing the quality of service its customers expect. Linda Rovekamp, De Haan Global Manager Household Moves, says: After discussing the information and looking at the requirements, we decided to be part of this. It is never too late to learn something new and we were really interested to go into more detail as to what DSP services are really about. As a company, we like to progress and improve continuously, says Kathy Chrisovergis, Managing Director of Celebrity International Movers, the first company to attain the new certification. FIDI FAIM certification is widely recognised and respected, so it makes sense that, as a premium DSP provider, we hold ourselves to the same standards in that department and are able to back it up with the high standards that FIDI certification guarantees. At SIRVA, Relocation Director Angela Jackson says the sector needed robust DSP certification with the same status currently enjoyed by FAIM. There are very few credible accreditations within the relocation industry, she says. We were approached to take part in the pilot scheme for the DSP accreditation so thought it would be good to gain the certification. When we bid for new business, we are continually asked what accreditations we have. It has been good to add a DSP certification to the list when we respond. Santa Fe Relocation already checks on and standardises its DSP performance company-wide with its internal Perfect DSP programme, and welcomes the addition of an external, internationally recognised audit aligned to FAIM and the opportunity to take part in the pilot. Petra Bodd, General Manager Santa Fe Netherlands, says: Its all about consistency, which means providing predictable, reliable results to our customers every time we do business with them. It is a big added value that the FIDI FAIM-DSP audit brings accredited quality recognition of our Perfect DSP programme performed by an independent WW W. F I D I FOC U S . OR G 21/07/2020 11:34