F ID I C O N FE R ENCE HOT-TOPIC WORKSHOPS HERALDED A SUCCESS Following presentations at previous FIDI Conferences, and interest expressed by FIDI Affiliates, the FAIM Coordination Centre (FCC) hosted two FAIM workshops during the Amsterdam conference and, as the EY team was on site this year, two additional sessions on risk management. James Richards reports K eren (Yagel) Brody, Senior Manager at EY, and Thijs Deweerdt, Senior Manager at EY Advisory, hosted the session Risk management to identify and control threats in the moving industry and the relation towards the new FAIM 3.2 financial assessment (pilot), which took place on 1-2 April. During these hands-on workshops EY broadened the participants view on how to manage the different types of risks that an international moving company is facing today. The EY team highlighted the importance of understanding, analysing, evaluating and prioritising risks to help companies achieve their objectives. Using a practical real case, the session also covered how risk management can be used as a tool to identify and control threats in the moving industry, how the FAIM 3.2 programme tackles top risks in the current business environment, and its relationship towards the new FAIM 3.2 financial assessment. This financial pilot has since been rolled out post-Conference. Meanwhile, John Prooij, FIDI Project Manager Quality and Risk, and Isabel Chillopa, FCC Customer Service Coordinator, hosted the session, An introduction to the FAIM 3.2 Quality Standard, which took place on 2 April with EY participation, with a second session held on 3 April. Keren (Yagel) Brody and Thijs Deweerdt from EY during the EY workshop on Risk Management ONE ON ONE WITH EY Keren (Yagel) Brody, Senior Manager, and Thijs Deweerdt, Senior Manager, from EY, talk to James Richards about how their workshop went Weve been close partners with FIDI for many years, building a deep pool of knowledge about the association and the industry. For us, the workshops are an excellent opportunity to participate in the Conference and add value to Affiliates with our experience. We also had a chance to introduce ourselves more personally (Thijs is climbing Mount Kilimanjaro next year, and Keren is a confirmed yogaholic). Our workshop focused on 42 FF291JunJul19 pp42-45 FCC & EY workshops.indd 42 operational risk and helping participants understand the financial checks that will begin in the pilot scheme under the next FAIM 3.2 programme. We began with the theoretical part, to explain concepts around risk management and assessment. Then we split the participants into groups where they worked together to consider the risks in a real-life test case featuring an international moving company, facing a number of issues around privacy, system failure, people retention and credit risk. Eventually, we brought the workshop full circle, to demonstrate that these risks are, in fact, mitigated by the FAIM 3.2 programme. Hopefully, this demonstrated clearly the benefit of FAIM, which, in effect, allows companies of all sizes to work together effectively, while mitigating the key risks across the industry. The participants were extremely effective at working together, considering the diversity of their backgrounds, in terms of culture, company size and the types of risks theyre likely to come across. After all, this is what FIDI is about: a globalised industry that has to work to the same standards. We were really impressed with how well the participants worked together and clearly communicated the issues they came across. People seemed to appreciate the interactive elements, in particular. WWW. F I D I . OR G 13/05/2019 12:49