2021 review Contents 4T he big picture: key facts 8 The year in numbers 5 Our impact 9 Our Climate Roadmap 6 Closing thoughts from Director General Huw 10 H elping customers recover 7A future-facing ABI 12 H elping savers make decisions 11 The Covid-19 Support Fund 13 A diverse and inclusive sector 14 Health and protection 15 Taxation 16 Europe and international 17 Prudential regulation 18 Conduct regulation