Policy impacts: long-term savings and protection. In a year like no other, we have worked to support financial resilience and savers through our long-term savings and platform members work, including: Working with government and regulators to clarify the impacts of Covid-19 on workplace pensions, and supporting customers accessing pensions for example, by providing clarity on issuance of death certificates D riving forward legislation to deliver pensions dashboards in parliament, and working with stakeholders on implementation D eploying a strong reaction, with stakeholder support, to The Pensions Regulators guidance on DB consolidation, and shaping its follow-up guidance for trustees so that it matched the principles we set out B uilding the evidence base on the major impacts for customers and firms of proposed changes to pensions tax relief and RPI, informing the debate in parliament and the national press S haping policy and supporting members through insights and guides on pension freedoms, in-retirement communications, pension withdrawals, and the advice market, and informing regulatory guidance on defined benefit transfers The insurance and pensions sector is leading on reconnecting gone-away customers with their money, spending millions each year on tracing and reunification... I applaud these efforts, and I thank the ABI and members for their continued focus on this Matt Warman MP, parliamentary under-secretary of state, Department for Digital, Culture, Media and Sport Representing the industry in key conversations with government and on cross-industry projects ESG, small pots, pension scams, transfers and re-registration, and pensions dashboards as well as leading the debate on the role of insurance and long-term savings in social care funding reform Reflecting the views of members as platforms, as well as fund managers and product providers, in issues arising on shareholder rights, open-ended property funds, and implementation of the FCAs investment platforms remedies Delivering groundbreaking research on long-standing customers to improve industry practice on gone-away customers, and ensuring a strong, consistent industry position as well as positive stakeholder engagement on dormant assets scheme expansion Ensuring the DWP publication on consolidation of defined contribution pensions reflected the needs of insurers, including references to group personal pensions (not just master trusts) in value-for-money comparisons Spearheading awareness raising and engagement on key issues, such as increased scams and fraudulent activities; building stakeholder networks on customer vulnerability; and engaging with a trial on using powers of attorney online. As financial resilience, mental health and economic insecurity have become more prevalent through 2020, we have worked with protection members to inform and shape these debates by: Launching the ABIs Mental Health Standards and customer-facing Insurance Guide, with Mental Health UK, to provide better support for customers with mental health conditions when applying for health, travel or protection insurance Issuing a joint statement with the BMA to alleviate concerns about life insurance and income protection applications for healthcare workers during the Covid-19 pandemic, as well as providing consumer guidance and industry commitments L obbying successfully for trusts used for pure protection policies to be exempt from the Fifth Money Laundering Directive and Trust Registration Service P ublishing the first annual report on the Code on Genetic Testing and Insurance, providing a transparent overview of how the code is operating and how key developments in genomics impact insurance. Insurance products provide a crucial safety net that helps to support mental well-being, particularly for those with preexisting conditions. I am pleased to see the industry working proactively to make it easier for vulnerable consumers to access insurance products and I encourage insurers to continue to demonstrate their vital role when things go wrong John Glen MP, Economic Secretary to the Treasury.